Privacy Policy

When you visit our website, submit an inquiry form, or contact us directly, we may collect the following types of information:

Personal identification information such as your name, email address, phone number, and company name when voluntarily provided through our contact or quote request forms.

Usage data including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is collected automatically through standard web analytics tools.

Business information you provide when discussing manufacturing requirements, including order quantities, product specifications, and delivery destinations.

We use the information collected solely to operate our business and serve your manufacturing needs. Specifically, we use your data to:

Respond to inquiries, quote requests, and customer service communications in a timely and accurate manner.

Process and fulfill manufacturing orders, coordinate sampling, and manage production timelines.

Send transactional communications such as order confirmations, production updates, and shipping notifications.

Improve our website experience, understand how visitors navigate our catalog, and identify which product categories receive the most interest.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Touchdown Thread Industries does not sell or share personal data with outside parties except in the following limited circumstances:

Service providers who assist us in operating our website and business, such as email hosting providers, web analytics platforms, and logistics partners. These parties are bound by confidentiality obligations.

Legal compliance situations where we are required by law, court order, or government regulation to disclose information.

Business transfers in the event of a merger, acquisition, or sale of company assets, in which case customer data may be transferred to the acquiring entity.

Our website uses cookies — small text files stored on your device — to improve browsing experience and gather anonymous usage statistics. Cookies do not contain personally identifiable information.

We use session cookies to maintain your browsing state during a single visit, and persistent cookies to remember preferences across visits.

You may disable cookies through your browser settings. Doing so will not prevent you from using our website, though some features may function differently.

We do not use third-party advertising cookies or behavioral tracking for ad-targeting purposes.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes.

Inquiry and quote request records are typically retained for 24 months. Active customer and order records are retained for the duration of the business relationship and for a minimum of 5 years thereafter for accounting and compliance purposes.

You may request deletion of your personal data at any time by contacting us at info@touchdownthreads.com, subject to any legal retention requirements.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Our website uses HTTPS encryption for all data in transit. Access to customer data internally is restricted to personnel who require it to perform their job functions.

While we take reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security of information transmitted to or stored on our systems.

Depending on your location, you may have the following rights with respect to your personal data:

The right to access a copy of the personal information we hold about you.

The right to correct inaccurate or incomplete personal information.

The right to request deletion of your personal information, subject to legal retention obligations.

The right to withdraw consent for processing where consent was the legal basis for collection.

To exercise any of these rights, contact us at info@touchdownthreads.com. We will respond to all requests within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: info@touchdownthreads.com

Phone: +44 757 697 1194

Touchdown Thread Industries, Pakistan